FAQ

General Questions

How Do I schedule an appointment?

Our online service makes it easy. You can easily see available days and times and choose a therapist. Once you schedule online you will immediately receive a confirmation email, followed by a reminder email the day before your massage appointment. You can also call us at 503-287-1444 or send us an email.

Do you take walk-ins?

We do not take walk-ins. Although same-day appointments may be available, the best option is to check our online schedule system or give us a call. Please remember we are a small practice without a receptionist. Please be patient when trying to reach us!

How do I cancel or reschedule?

In the confirmation email, you find a link to reschedule if needed. If you must cancel your appointment within 24 hours of your session time, PLEASE CONTACT YOUR THERAPIST DIRECTLY.

You will find the therapists’ direct lines in your appointment confirmation email. Massages canceled with less than 24 hours’ notice are subject to the full charge.

Of course, we understand, life happens, and nobody WANTS to miss out on their massage; if you are ill, injured, or unable to make your session due to a personal emergency, we may be able to waive the cancelation fee.

NO-SHOWS WILL BE CHARGED FULL PRICE.

How do I buy a gift certificate?

If you would like to a buy gift certificate you can purchase online anytime. If you would like to pick up a paper gift certificate you will need to call or email ahead of time to arrange a pick up time. We do not have reception hours for walk-ins.

Do you offer mobile massage?

Currently we are not offering mobile massage. We will keep you updated if this changes!

Do you accept my insurance?

We currently accept Regence/ BCBS, Providence, Atena, PacificSource, Auto Insurance, and Workers Comp. Please see our insurance page for more information. You can also give us a call if you have questions or email us. *Please note that not all therapists take all insurance and some insurance companies are slow to update practitioner listings, so it's important to read our insurance page for the most up to date information.

What type of massage is covered by my insurance?

If you plan to use insurance benefits for you visit, please select the “medical massage” option when booking your appointment. Any requested upgrade or session times longer than 60 minutes will be charged separately and paid for by the client upon session completion.

Is your office accessible for mobility impaired clients?

As our treatment rooms are on the second floor of a building without an elevator, the ability to climb one flight of stairs is necessary to receive bodywork at our office. If your needs require accommodation, please call us here and leave a detailed message. We can provide outcall massage for clients with mobility concerns.

Can I use my Hsa account for massage?

Yes. All Massage practitioners can accept HSA debit cards or can give you a coded receipt to submit for reimbursement. To confirm if your plan covers massage therapy check with your benefit administrator to confirm.

I was injured in an auto accident do I need a referral?

If you were injured in an auto accident, have an open PIP claim, and have a referral from a primary care practitioner, we can bill your auto insurance directly. Please email this information to prior to your first visit, or bring it to your initial appointment. Or you can email it to us at info@bodyawaremassage.com

Do you offer discounts?

We do offer last minute discounts based on availability. To receive updates, join our mailing list, or follow us on Facebook or Instagram.

We also offer discounted and free services during our training clinic. Priority for these sessions goes to marginalized community members unable to afford treatment, and these session focus on pain and injury rehabilitation or recovery from trauma. Please email us for more information.

Do you book groups of clients, for parties or showers?

We have two treatment rooms, and can see two clients in one room if they are booked as a couples massage, for a total of three sessions at one time. If you have several people in a party that would like treatments on the same day, we will gladly book them back to back (schedule permitting) and work in groups of 3 while other members of the party enjoy the tea shop downstairs, stroll Alberta, or enjoy a leisurely meal at one of our Arts District’s many fabulous food spots! We also have all of the necessary equipment to show up at your home, office, or event to provide a day of wellness for your family, friends, guests or employees. If your needs are for a group, we will gladly work with you to accommodate!

should I tip After a massage?

Many clients are unsure if and/or how much they should tip their massage therapist. Tipping is something that is always appreciated and never expected. We love what we do and gratefully accept tips as a token of appreciation. But if adding a tip becomes a barrier to coming regularly, we would always prefer to see you more often. For those able to tip it is customary to tip 10-20%. And keep in mind that gift certificates and prepaid sessions do not include a gratuity. If you are not able to tip but still want to show appreciation consider referring a friend, leaving us an online review, or pay with cash, check, or Venmo to avoid credit and debit card fees.

do you offer erotic services?

Although certainly not asked frequently, it is a question that we want to clearly address. Body Aware specializes in therapy driven, professional massage only. Any sexual innuendo, advance or remark towards a practitioner at Body Aware Massage ABSOLUTELY UNACCEPTABLE. Any client soliciting Body Aware Massage for sexual services will be reported to the Portland Police immediately and will still be responsible for the full cost of the time booked. Additionally, our therapists reserve the right to cancel or end a session if they feel uncomfortable for any reason. If you are looking for something other than professional massage services we ask that you do not contact us!

Do I have to listen to whale calls or flutes during my massage?

This is YOUR session. No whale calls or flutes, unless that’s your jam, in which case, whale calls and flutes it is.

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