How do I schedule as a new client?
To schedule as a new client for a medical massage appointment, please first verify your eligibility. Once confirmed, we will give you a call or send you an email to schedule.
How do I know if my plan covers massage?
Each health plan is unique. In order to confirm if your health insurance plan covers massage, it is always a good idea to call your insurance company directly. In the event your massage is not reimbursed under your plan, you will be billed directly for our services.
What questions do I ask when calling my insurance company?
Is Massage Therapy (97124) or Manual Therapy (97140) covered under my plan?
Is it covered with an LMT?
Do I need a referral or pre-authorization?
Will massage or manual therapy apply to my deductible ?
What is the copay ?
If I was injured in an auto accident and would like to receive medical massage, how does that work?
Before coming to see us for an auto accident-related injury, you will need first to see your primary care provider, an urgent care provider, or a chiropractor to be assessed for any severe conditions. Ask your provider if massage treatment is recommended and if so, ask for a referral. Bring this referral with you to your first visit.
Once established, we will bill for our services directly to your auto accident policy, and in certain circumstances, we can hold our bills until your case has settled. We will send you a complete MVA packet before your first visit. We work to get our clients feeling better after a car accident and will always be transparent with our billing, so there won't be any surprises after your case is settled.
Remember that it is your right to choose the massage practitioner you want to work with, regardless of which clinic you received your referral. We have a referral list here for practitioners we have worked with and recommend.
How does my deductible work with massage?
Our services will apply to your deductible on some plans and not others, so it is important to ask your insurance for the details of your plan.
Your deductible is the amount of money you have to pay for your health care before your health insurance plan will start to pay for medical services. In other words, your health insurance plan “kicks in” only after you’ve paid the amount of your deductible out of your own pocket.
For example: Your health plan has a deductible of $100. That means that you need to spend $100 of your own money on health care before your health insurance plan will start to pay for things. Some types of visits do not apply to your deductible, like office visits with your PCP.
If our services are applied to your deductible you will be billed at the reimbursement rate we have contracted with your insurance company. This is different for each insurance company.
What is a copay vs coinsurance?
Generally, copays are a fixed amount and coinsurance is a percentage of the total cost of the service. Copays can be taken at the time of service but coinsurance will be billed after payment is received from your insurance company.
